General Terms and Conditions

Definitions

 

Contractor, BC Verhuizingen or “we” refers in these general terms and conditions to the company BC Verhuizingen v.o.f., located in Amsterdam.

 

Client refers to both the client themselves, as well as any representatives of the client, the contact person designated on behalf of the client, as well as the group for which the client requests or books the services. This designated person also bears the responsibility for payment and has similar or related tasks, powers, and responsibilities as the client.

 

Conditions

 

1.   It is the responsibility of the client to ensure that the contractor has access to the lifting beam when hoisting is required.

2.   Hoisting is always at your own risk.

3.   All costs arising from damage during hoisting are the responsibility of the Client. However, please note that your household contents are insured when using moving lifts.

4.   Unless our Full-Service is used, the Client’s household contents must be packed suitable for transport.

5.   The client ensures that the contents of moving boxes are packed in such a way that loose items cannot damage each other. Drawers and doors must be secured, and fragile items must be adequately protected.

6.   The client is responsible for providing sufficient parking space for the moving trucks and trailers. If you have reserved a parking spot, it remains your responsibility to pay for parking fees.

7.   Applying for a permit exemption is the responsibility of the client, unless otherwise agreed with the contractor. If no exemption has been applied for, any related costs will be borne by the client.

8.   The client, or the designated contact person, must have sufficient payment options to pay the full fee for the move. The client also bears full responsibility for directing the movers if necessary.

9.   The presence of the client during the entire move is required to ensure the safety of the goods. Items of extreme value must remain in the possession of the client at all times.

10.                In case of wind speeds exceeding 60 km/h or other dangerous weather conditions, the contractor reserves the right to reschedule the move to another date.

11.                All boxes must be properly closed, cabinet doors must be locked, and loose shelves must be removed to prevent damage during transport, except in the case of Full-Service.

12.                Valuables such as jewelry and money must remain under the supervision of the client at all times.

13.                 The Client must report the disassembly and assembly of furniture in advance, and this is always done at the Client's own risk.

14.                Deviations from these general terms and conditions are only binding if they have been confirmed in writing by the Contractor before the start of the move.

15.                The Client ensures that there is access to the moving hook.

16.                The Client ensures free passage for the entire inventory that needs to be moved at all addresses visited by the Contractor on behalf of the Client.

17.                Address changes must be reported to the Contractor before the move via the application form or in writing. Price and time estimates are not valid if the Contractor visits unknown addresses, and the Client accepts all financial consequences thereof.

18.                Stairwells, including landings, must be completely clear before the start of the move.

19.                For the use of the moving lift, frames must be free, and windows must be able to open fully. If this is not the case, the Client accepts liability for any damage to frames and/or windows.

20.                By using or ordering a moving lift, the Client agrees to the placement of the lift against the building. If the Client does not allow the Contractor to inspect the situation, the Contractor is not responsible for any damage to the building.

21.                Notify in writing before the move if the Contractor needs to (dis)assemble windows.

22.                Dismantling of windows and/or doors is always at the Client's own risk.

23.                The Contractor reserves the right to refuse an assignment without giving reasons.

24.                Payment must be made immediately after the move via bank transfer or cash, unless otherwise agreed.

25.                Companies can pay by invoice in consultation with the Contractor, provided that the Contractor receives an extract from the Chamber of Commerce and a copy of the ID of the Client or authorized representative in advance.

26.                A minimum of 3 hours will be charged for each move. Outside Amsterdam, the time is calculated until the return to the Contractor's business location.

27.                If an item has an above-average value, such as valuable artworks, designer furniture, or heirlooms, this must be reported in writing prior to the move. If this is not done, the transport of such items will automatically be carried out at the Client's own risk, and the Contractor accepts no liability.

28.                Sufficient manpower must be available during the move, including at least one skilled mover.

29.                Heavy objects, such as jacuzzis, pianos, and washing machines, must be moved skillfully with sufficient manpower.

30.                The Contractor has the right to engage additional help if there is a shortage of manpower and/or materials. The costs of this are always at the expense of the Client.

31.                In case of damage to an insured object as a result of a covered risk, the compensation from the insurers will not exceed the repair or restoration costs of the damaged objects, as stated in the expert report. Any depreciation after repair or restoration is excluded from the insurance.

32.                If the insured objects form a pair or a series, the value of each object is calculated by dividing the total value by the number of objects in the pair or series.

33.                If legal proceedings are necessary to collect a claim, all costs of the legal procedure will be borne by the Client. This includes bailiff fees, court fees, attorney fees, and other related costs.

34.                In case of damage during the move, the Client must specify the damage in the presence of the movers and have this recorded in writing. This damage must then be confirmed with a signature to be legally valid. Note that liability ends after the movers leave.

35.                Household goods placed in the moving truck, unloaded, or lifted by anyone other than an employee of the Contractor are not insured. The same applies to household goods not placed on or removed from the moving lift by an employee of the contractor.

36.                The use of the moving lift is charged for the duration of the job, with a minimum of 2 hours, unless the contractor explicitly states otherwise.

37.                The Contractor cannot be held liable for loss or theft of goods belonging to the Client.

38.                Before legal steps are taken, the debtor must receive at least one written payment demand from the collection agency, unless there are urgent circumstances requiring immediate legal action.

39.                The Client is under no circumstances allowed to apply set-off. The invoice must be paid at all times, regardless of whether any damage has occurred. Any damage must be settled afterwards.

40.                Any damage during the move must be reported in writing to the Contractor in the presence of the movers. This report must be received by the Contractor no later than 5 working days after the move. Working days are Monday through Friday.

41.                This written damage report is separate from any damage assessment made during the move. If the damage report is not received within the specified period, the Client must demonstrate that they were unable to comply earlier due to force majeure.

42.                If the Client does not report their damage or complaint within the specified period, all their rights and claims regarding the reported damage or complaints that could have been made within that period will lapse, as previously stated.

43.                The Contractor reserves the right to terminate the agreement without any compensation in the event of force majeure, strike, lockdowns, fire, war, mobilization, flooding, other natural disasters, and other causes of delay or external factors that make the move impossible, regardless of the will of the moving company.

44.                Both parties are obligated to maintain confidentiality of all confidential information they share within the framework of the agreement. Information is considered confidential if it is designated as such or arises from the nature of the information. Confidential information may only be used for the purpose for which it was provided.

45.                If the Contractor is required by law or court ruling to disclose confidential information, the Contractor is not obliged to pay damages and the Client has no right to terminate the agreement, insofar as this concerns the Contractor.

46.                Small items, such as lamps, pots, etc., must be packed in closed boxes in advance (except in the case of Full-Service). If this is not the case, movers may refuse to move these items, or the transport will be at the Client's own risk.

47.                If one or more provisions in these general terms and conditions are null or void, the remaining provisions shall remain fully in effect. The parties shall agree on new provisions to replace the null or void provisions, maintaining the purpose and intent of the original provision.

48.                Moving items heavier than 100 kg is always at the Client's own risk. Moving such heavy household goods must be reported in writing to the Contractor before the move begins and must be carried out with at least 3 movers.

49.                Electronic devices must be transported in their original packaging. If this is not the case, movers may refuse to move them, or the transport will be at the Client’s own risk.

50.                Items made of natural stone must be reported in writing to the Contractor prior to the move, including dimensions, weight, and type of natural stone. If there has not been full communication about the item in question, the transport will be at the Client’s own risk. Items made of natural stone must always be transported in custom-made crates.

51.                The Client is responsible for properly securing and disconnecting the washing machine and dryer. If this is not done, the Contractor is not liable for any damage to the appliances or the home, including any consequential damage.

52.                The price and time indication provided by the Contractor is based on the information supplied by the Client via the application form. By accepting the price and time indication, these General Terms and Conditions automatically come into effect, and this also serves as confirmation of the presence of an authorized person during the move.

53.                Additions and changes can only be requested in writing and must be confirmed in writing by the Contractor before the start of the move. If the moving situation or information differs from what was provided, this does not constitute grounds for complaints or compensation. The invoice must be paid in all cases.

54.                Mattresses (as well as the entire household contents, except in Full-Service moves) must be packed in advance if they are not to get dirty. If this is not done, their transport will always be at the owner's own risk.

55.                The Contractor is not liable for any damage resulting from errors in the software or other computer programs used by the Contractor, unless the Contractor can recover this damage from the supplier of the respective software or computer programs.

56.                The Client is not responsible for any vegetation that may obstruct the move, such as tall hedges or large trees. The Contractor does not prune such vegetation. If the vegetation obstructs the move,The Contractor reserves the right to reschedule the move and/or deploy additional manpower/material. The costs of this will be borne by the Client.

57.                If there is a large garden or gallery present, the Client must inform the Contractor. If this causes a delay, the costs of the movers already present and/or any additional required services/material will be charged. The Client is responsible for any delays caused by information incorrectly provided by the previous/current/next Client.

58.                The Contractor reserves the right to change the schedule in exceptional circumstances to ensure a smooth process. The Contractor will inform the Client of any changes before they occur.

59.                If the move takes place before 8:00 AM, after 10:00 PM, on holidays, or after 12 working hours, the Contractor reserves the right to charge extra costs up to 100% of the original costs.

60.                If the Client does not pay within the stipulated payment term, the Contractor will hand over the claim. All costs arising from this will be borne by the Client and will be calculated as follows.

61.                In case of unforeseen circumstances preventing the placement of the rope and block, lift, or other equipment, or the execution of other services, the Contractor may charge additional costs. Waiting times for the movers and equipment already present will also be charged.

62.                Delays may occur due to the overrunning of previous moves, traffic problems, bad weather, and incorrect information from the previous/current/next Client. These circumstances do not constitute a basis.

63.                If payment is not made on the day of the move, we reserve the right to charge an additional 20% on top of the total invoice amount.

64.                In case of refusal to pay, default interest and legal costs will be charged to you.

65.                Damage caused by rust, oxidation, or water damage resulting from weather conditions or other external factors is not covered by our liability.

66.                The standard procedure always includes 2 skilled movers. If, at the explicit request of the Client, only 1 skilled mover is present during a move, any damage suffered caused by our employee or third parties is not covered by our liability.

67.                Cancellations of the move must be reported in writing at least 10 working days in advance and confirmed by phone. Otherwise, 25% of the quoted amount will be charged. For cancellations within 5 working days, this amounts to 50%, and in case of cancellation within 2 working days, 100% of the total quotation amount.

68.                If the Client decides to reschedule the move 5 working days before the start, we can charge a rescheduling fee of €150. However, this only applies to rescheduling. If the move is canceled after rescheduling, 100% of the quotation amount remains payable.

69.                In case of problems or complaints, we ask you not to argue with the movers but to contact our headquarters directly at 0203695756.

70.                Our movers are not authorized to make promises. All commitments can only be made by management at the office and are always confirmed in writing.

71.                Waiting times caused by improperly parked vehicles are not our responsibility, and waiting time costs are always at the expense of the Client.

72.                The deductible for damage is €500 and is always charged to the Client.

73.                We are insured up to an amount of €23,000, provided that the guidelines from these General Terms and Conditions and the guidelines of our insurer have been fully and correctly followed by the Client as agreed prior to the move.

74.                The Client is responsible for protecting internal elevators, wall parts, floor parts, and all passages through/over which belongings are moved, as well as wooden and stone floors.

75.                Damage to internal elevators, wall parts, and floor parts is always the responsibility of the Client.

76.                Our movers have an obligation of effort towards the Client, not an obligation of result.

77.                We are not liable for damage caused by incorrect or incomplete information and/or defective materials provided by the Client, including moving boxes in poor condition.

78.                We exclude liability unless it can be proven that damage was caused by intent and/or gross negligence on our part.

79.                We accept no liability for consequential damage, lost profits, missed savings, or business interruption of the Client.

80.                If someone must be designated to be present on behalf of the Client during the move, this person must bear full responsibility and make the payment upon completion.

81.                We accept no liability towards others than the Client and are indemnified against financial claims from third parties.

82.                Our liability for material or bodily damage caused to or by the Client or his/her helpers is excluded.

83.                Damage to aquariums, animals, plants, paintings, stairwells, and waterbeds is outside our liability.

84.                A maximum of 20% of the load may be fragile material per vehicle. Mechanical, electrical, and electronic malfunctions without external cause are excluded from liability.

85.                Our movers have the right to take breaks during the move without charging extra costs.

86.                The transport of pots with soil/plants, or items whose safety cannot be guaranteed, as determined by our movers, is at the Client’s own risk.

87.                In case of late payment, penalty rates may be applied according to the table shown below.
The scale is legally established:

 

15% on the first €2,500

 

10% on the next €2,500

 

5% on the next €5,000

 

1% on the next €190,000

(minimum €40 collection costs)

 

88.                All (dis)assembly work is carried out by our mover unless otherwise stated. The cost for additional personnel is €35 per hour excluding VAT.

89.                If (dis)assembly work has not been indicated in advance, any waiting times of the personnel already present and/or rented equipment will be charged to the Client.

90.                Household contents and/or furniture older than 10 years are not covered by our liability. The condition of household contents cannot be guaranteed after 10 years.

91.                If the contractor agrees to payment by invoice, the Client must provide the correct information for the invoice in a timely manner. We are not obligated to make changes to the invoice if this information is not provided on time.

92.                The Client is responsible for packing and protecting household contents in a manner suitable for transport to prevent scratches and impact damage. Sensitive parts of the household contents must be protected prior to the move.

93.                The contractor is not liable for damage to the cargo or property if the cargo is not offered in a transport-worthy condition.

 

By confirming your booking, you expressly acknowledge and agree to be bound by our General Terms and Conditions as set forth above.